After careful consideration of the ongoing COVID-19 situation and listening to guidance by our local, state and federal health officials, Porchlight Homes has implemented the following policies for each of our communities out of an abundance of caution and concern for our extended Porchlight family and the entire community.
Effective through Friday, May 1st, each of our model homes will be open for viewing via escorted appointment only. We will still be working to accommodate appointments with prospective buyers, Realtors and for any necessary meetings with our current homebuyers, unless and until any additional restrictions are suggested or removed. During all appointments and meetings, we will actively practice and encourage social distancing and our models will be regularly cleaned and sanitized. Our goal is to safely serve and protect you and our communities at large.
Visit the community page to schedule an appointment for a specific community.
Effective immediately, Porchlight Homes is suspending all non-critical warranty service appointments. We feel this step is necessary for us to do our part in containing or slowing the possible spread of the virus and to keep you, our valued customer, as safe as possible.
We will be personally contacting all customers with scheduled service appointments to reschedule those for a future date. We will also continue to receive and evaluate all new warranty service requests and respond to critical service items that could interrupt daily living. Other non-essential service requests will be rescheduled for a future date. As always, we are available by email or phone to discuss any service questions or concerns that you may have. Thank you for understanding that our goal is to safely serve and protect you and the community throughout this ever-evolving situation.
It is our greatest hope that by taking these measures now, we can minimize the impact COVID-19 will have on our friends, family and communities. We are here to help if you have any questions or concerns, and we look forward to building you a safe and beautiful place to call home.